Privacy policy

Last Updated: July 15, 2026

1. Introduction

Welcome to KOE Lighting (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.
This policy complies with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy laws.

2. Data Controller

The data controller responsible for processing your personal data is:
• Company Name: KOE Lighting
• Address: No. 25, Hejing Rd., Dongsha, Liwan District, Guangzhou, China
• Phone: 86-20-81495509
• Email: koe@koe-lighting.com

3. What Data We Collect

We collect only the personal data that is necessary for specific, explicit, and legitimate purposes. This includes:

3.1 Information You Provide to Us
• Contact Information: Name, email address, phone number – used to respond to your inquiries or provide services.
• Account Information: If you create an account, we collect your username, password, and contact details.
• Order Information: Billing address, shipping address, payment details – used to process and fulfill your orders.

3.2 Information We Collect Automatically
• Technical Data: IP address, browser type, operating system, access time, browsing behavior – collected via cookies or similar technologies to improve website experience and perform statistical analysis.
• Usage Data: Pages visited, time spent on site, referring URLs – used to analyze trends and optimize our website.

3.3 Information from Third Parties
We may receive data from payment processors, analytics providers, and advertising partners to facilitate transactions and improve our services.

4. How We Collect Data

Data is collected when you:
• Fill out a contact or inquiry form;
• Register an account or place an order;
• Subscribe to our newsletter or marketing communications;
• Interact with cookies on our website;
• Communicate with us via email, phone, or chat.

5. How We Use Your Data

We process your personal data based on the following legal bases:
(a) Contract Performance (GDPR Art. 6(1)(b))
To process and fulfill orders, including payment and shipping; to send order confirmations and service-related communications.
(b) Legitimate Interest (GDPR Art. 6(1)(f))
To respond to inquiries and provide customer support; to improve our website, products, and services; to analyze website usage and trends; to prevent fraud and ensure website security.
(c) Consent (GDPR Art. 6(1)(a))
To send marketing communications (with your consent).
(d) Legal Obligation (GDPR Art. 6(1)(c))
To comply with legal obligations.推荐的文本： 若您请求重置密码，您的 IP 地址将包含于密码重置邮件中。

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:
• Enhance your browsing experience;
• Analyze site traffic and usage patterns;
• Personalize content and remember preferences.
You can manage your cookie preferences through our cookie consent banner, which appears when you first visit our website. You may also adjust your browser settings to refuse cookies, but this may affect certain website functionalities.

7. Data Sharing and Third Parties

We may share your data with:
• Service Providers: Payment processors, shipping carriers, email delivery services, and IT support providers who assist in delivering our services.
• Analytics Partners: Tools like Google Analytics to understand website usage.
• Legal Authorities: When required by law to comply with legal obligations or protect our rights.
We do not sell or rent your personal data to third parties for their marketing purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include encryption, firewalls, and role-based access controls.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
• Contact Information: Retained until you request deletion or after 3 years of inactivity.
• Order Data: Retained for tax and accounting purposes as required by applicable law.
• Cookie Data: Retained for a maximum of 13 months.
After the retention period, data will be deleted or anonymized.

10. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:
• Right of Access: Obtain a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain conditions (“Right to be Forgotten”).
• Right to Restriction: Request limited processing of your data in specific situations.
• Right to Data Portability: Receive your data in a structured, machine-readable format and transmit it to another controller.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent at any time for processing based on consent.
To exercise any of these rights, please contact us using the details in Section 14. We will respond within one month of receiving your request.

11. International Data Transfers

If we transfer your personal data to a country outside your jurisdiction, we ensure an adequate level of protection is provided, either through an adequacy decision by the European Commission or through appropriate safeguards such as Standard Contractual Clauses.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We recommend reviewing their privacy policies before providing any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date. We encourage you to review this policy periodically for any changes.
Significant changes will be communicated to you via email or through a notice on our website.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
• Email: koe@koe-lighting.com
• Phone: 86-20-81495509
• Address: No. 25, Hejing Rd., Dongsha, Liwan District, Guangzhou, China

15. Complaints

If you believe we have violated your data protection rights, you have the right to lodge a complaint with your local supervisory authority or data protection regulator.
Important Note: This is a general template. Please review and customize it to reflect your specific business practices, including:
• Your actual company name, address, and contact details;
• The specific data you collect (e.g., whether you use Google Analytics, Facebook Pixel, etc.);
• Your target market’s applicable laws (GDPR for Europe, CCPA for California, PIPL for China, etc.);
• Any additional third-party services you use.
For complex privacy requirements, we recommend consulting with a legal professional.