Last Updated: July 13, 2026<\/b><\/p>\n\n\n\n1. Overview<\/h2>\n\n\n\n
This Refund and Returns Policy forms an integral part of our Terms and Conditions and applies to customers who purchase products through our official website or authorized channels.
For B2B bulk purchase orders (e.g., orders exceeding $5,000 or 100 units), the free return or exchange services set forth in this policy do not apply. However, B2B customers are still entitled to product quality guarantees as detailed in Section 6 below.
If there is any conflict between this policy and our Terms and Conditions, the Terms and Conditions shall prevail.<\/p>\n\n\n\n
2.1 Timeframe for Returns
\u2022 Standard Orders: Returns are accepted within 30 days from the date of delivery.
\u2022 Bulk\/Wholesale Orders: For orders exceeding $5,000 or 100 units, the return period is 14 days from the date of delivery.
\u2022 Custom\/ODM\/OEM Orders: Custom-made products are generally non-returnable and non-refundable unless they fail to meet agreed specifications.<\/p>\n\n\n\n
2.2 Condition of Returned Products
To be eligible for a return, products must:
\u2022 Be in unused, original condition;
\u2022 Be in the original packaging with all accessories, manuals, and labels intact;
\u2022 Not show signs of installation, modification, or physical damage.<\/p>\n\n\n\n
2.3 Non-Returnable Items
The following items cannot be returned:
\u2022 Custom-made or special-order products;
\u2022 Products modified or installed by the customer;
\u2022 Clearance or discontinued items;
\u2022 Products damaged due to improper handling, storage, or installation by the customer;
\u2022 Products returned after the stated timeframe.<\/p>\n\n\n\n
2.4 Restocking Fee
A restocking fee of 15%\u201325% may apply to returns at the discretion of our operations team, depending on the product type, quantity, and reason for return. You will be notified of any applicable fees before the return is processed.<\/p>\n\n\n\n
To initiate a return, please follow these steps:<\/p>\n\n\n\n
3.1 Contact Us: Email our customer service team at koe@koe-lighting.com within the eligible timeframe. Provide your order number, product SKU, quantity, and reason for return.<\/p>\n\n\n\n
3.2 Receive Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if approved. Returns without an RMA number will not be accepted.<\/p>\n\n\n\n
3.3 Pack and Ship: Carefully repack the products in the original packaging. Include a copy of the original invoice and the RMA number clearly marked on the outside of the package.<\/p>\n\n\n\n
3.4 Ship to Us: Send the package to the following address:
KOE LIGHTING LTD.
Address: 25, Hejing Rd., Dongsha, Liwan Distric, Guangzhou, China 510385
Phone: 86-20-81495509
Note: The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part. Title and risk of loss during return shipment remain with the customer until the package is received by us.<\/p>\n\n\n\n
Note:<\/strong> The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part. Title and risk of loss during return shipment remain with the customer until the package is received by us.<\/p>\n\n\n\n 4.1 Inspection 4.2 Refund Approval 4.3 Partial Refunds If you receive a product that is defective or damaged in transit:<\/p>\n\n\n\n 5.1 Contact us immediately within 7 days of delivery.<\/p>\n\n\n\n 5.2 Provide your order number, product photos showing the defect or damage, and a brief description.<\/p>\n\n\n\n 5.3 We will arrange for a replacement, repair, or refund at no additional cost to you.<\/p>\n\n\n\n For detailed warranty terms, please refer to Section 6 below.<\/p>\n\n\n\n We provide a quality guarantee for all our products, with the following coverage periods: \u2022 LED failure due to manufacturing defects; \u2022 Damage from improper installation or handling; This quality guarantee covers manufacturing defects and provides technical support, replacement parts, or repair recommendations. This guarantee is not equivalent to a return\/exchange service and does not include free returns, exchanges, or refunds. For B2B bulk purchase orders, we do not offer free return\/exchange warranty services; however, the above quality guarantee remains fully valid. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n \u2022 Orders canceled within 24 hours of placement will be fully refunded. If you receive an incorrect item: If you have any questions regarding this Refund and Returns Policy, please contact us: Last Updated: July 13, 2026 1. Overview This Refund and Returns Policy forms an integral part of our Terms and Conditions and applies to customers who purchase products through our official website or authorized channels.For B2B bulk purchase orders (e.g., orders exceeding $5,000 or 100 units), the free return or exchange services set forth in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"themepark_post_bcolor":"#f5f5f5","themepark_post_width":"1022px","themepark_post_img":"","themepark_post_img_po":"left","themepark_post_img_re":false,"themepark_post_img_cover":false,"themepark_post_img_fixed":false,"themepark_post_hide_title":false,"themepark_post_main_b":"","themepark_post_main_p":100,"themepark_paddingblock":false,"_geo_short_summary":"","_geo_structured_desc":"","_geo_faqs":"","_geo_key_points":"","_geo_target_audience":"","_geo_content_type":"","_geo_last_modified":"","_geo_version":0,"themepark_seo_title":"Refund & Returns Policy \u2013 KOE Lighting","themepark_seo_description":"KOE Lighting refund and returns policy: 30-day returns for retail orders, B2B quality guarantee (5-year CE \/ 3-year non-CE), and clear cancellation terms. Shop with confidence.","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.koe-lighting.com\/cn\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.koe-lighting.com\/cn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.koe-lighting.com\/cn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.koe-lighting.com\/cn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.koe-lighting.com\/cn\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":7,"href":"https:\/\/www.koe-lighting.com\/cn\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":852,"href":"https:\/\/www.koe-lighting.com\/cn\/wp-json\/wp\/v2\/pages\/11\/revisions\/852"}],"wp:attachment":[{"href":"https:\/\/www.koe-lighting.com\/cn\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}4. Inspection and Refund Processing<\/h2>\n\n\n\n
Once we receive your return, our quality control team will inspect the products within 5-7 business days to verify their condition.<\/p>\n\n\n\n
\u2022 If the return is approved, we will process the refund using the original payment method.
\u2022 The refund will be issued within 7\u201314 business days after approval.
\u2022 You will receive a refund confirmation email once the transaction is completed.<\/p>\n\n\n\n
Partial refunds may be granted in the following cases:
\u2022 Products returned after the eligible timeframe;
\u2022 Products with missing parts or accessories;
\u2022 Products with damage caused by the customer.<\/p>\n\n\n\n5. Defective or Damaged Products<\/h2>\n\n\n\n
6. Warranty Coverage<\/h2>\n\n\n\n
\u2022 CE-standard products: 5 years
\u2022 Non-CE-standard products: 3 years
The quality guarantee period is calculated from the date of delivery.If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\nWhat is covered:<\/h2>\n\n\n\n
\u2022 Power supply or driver defects under normal usage;
\u2022 Mechanical failure under proper installation conditions.<\/p>\n\n\n\nWhat is NOT covered:<\/h2>\n\n\n\n
\u2022 Damage from power surges, electrical faults, or incompatible systems;
\u2022 Normal wear and tear or aesthetic changes over time;
\u2022 Damage from modifications, repairs, or disassembly by unauthorized personnel;
\u2022 Damage from improper storage, handling, or maintenance by the customer.<\/p>\n\n\n\nImportant Note:<\/h2>\n\n\n\n
To make a quality guarantee claim, please follow the return process outlined in Section 3 of this policy. Inspection and shipping fees shall be borne by the customer (unless the defect is confirmed to be a manufacturing fault).<\/p>\n\n\n\n7. Cancellations<\/h2>\n\n\n\n
\u2022 Orders that have already been shipped cannot be canceled. If you refuse delivery or request a return after shipment, the order will be treated as a standard return, and all related shipping and handling fees shall be borne by the customer.
\u2022 Orders canceled after processing but prior to shipment will be subject to a 15% cancellation fee to cover administrative and handling costs.
\u2022 Custom\/ODM\/OEM orders cannot be canceled once production has started.<\/p>\n\n\n\n8. Shipping Errors<\/h2>\n\n\n\n
8.1 Contact us within 7 days of delivery;
8.2 Do not open or use the item;
8.3 We will arrange for collection of the incorrect item and dispatch the correct item at no additional cost to you.<\/p>\n\n\n\n9. Contact Information<\/h2>\n\n\n\n
\u2022 Email: koe@koe-lighting.com
\u2022 Phone: 86-20-81495509
\u2022 Address: No. 25, Hejing Rd., Dongsha, Liwan District, Guangzhou, China
Please have your order number and product details ready to help us assist you faster.<\/p>","protected":false},"excerpt":{"rendered":"